Our Booking terms and conditions and our cancellation policy
All bookings are only confirmed once a 50% deposit has been paid.
100% of the booking fee is due 30 days prior to the booking taking place.
Course bookings made online require payment in full.
Once your deposit has been paid and confirmed by us the cancellation policy comes into place.
Each course is 6 people max and 2 minimum to run.
Where possible Open Ascents will always try to keep the venue within the area advertised. However client is to be advised that Open Ascents reserves the right to move venues and locations.
Open Ascents reserves the right to revise course prices due to the increase in:
Damage or loss of Open Ascent property
All clients will be asked to fill out a booking form and disclaimer prior to the course taking place; this will include emergency contact details.
Clients should present for courses and experiences with a good level of fitness for the mountain environment. Clients should make all efforts to inform staff of any medical issues.
All under 18 should be accompanied by a parent or guardian acting in legal loco parentis for the duration of their time with Open Ascents, unless on summer or education camp.
By completing your booking you agree and understand these booking conditions and the terms and conditions of Open Ascents
Cancellation & Refunds
We always try to make sure our activities go ahead. Once your deposit has been paid and confirmed by us, the following cancellation policy applies;
Cancellation by Open Ascents at any time other than for bad weather - 100% refund.
Cancellation by Open Ascents at anytime on the grounds of bad weather - Voucher to 100% of the value of the activity.
Cancellation by client up to 2 Months (8 weeks) before activity - 100% Refund.
Cancellation by client up to 1 Month (4 weeks) before activity - 50% Refund excluding deposit.
Cancellation by client up to 2 weeks before activity - 0% Refund.
Cancellation by organisation other than Open Ascents and clients - Voucher to full value up to one year from activity date.
Client No Show - 0% Refund
Late arrivals by client - Without any contact guides will endeavour to wait up to 30 minutes from start time. If contact is made, guides will advise of the best course of action.